We’re partnering with a dynamic, high-growth financial services business in Newcastle who are shaking up the world of consumer lending. They’re looking for a confident and empathetic Collections Officer to join their secured lending team.
This is a contract position initially with a view to go permanent after 3-moths. This role offers training, career development, and the chance to build a long-term career in a regulated and fast-paced industry.

What You’ll Be Doing This isn’t your typical call centre role. You’ll work across the full collections lifecycle with a balance of phone-based support and administrative account management. Your focus will be helping customers stay on track with their car loan repayments by:

• Making outbound calls to existing customers (no cold calling)
• Setting up or renegotiating sustainable and realistic payment plans
• Documenting all interactions and ensuring compliance with regulatory standards
• Collaborating with internal teams including hardship, legal and underwriting

• Confident on the phone
• Comfortable working in a regulated environment where detail and documentation really matter
• Strong on admin and time management – you’ll be tracking multiple customer journeys
• Empathetic, solutions-focused and proactive
• Ideally experienced in customer service, retail, collections or call centre work
• An Australian Citizen or Permanent Resident

• Salary: $63,000 + Super + up to 10% performance bonus
• Full training provided with supportive leadership
• Career progression in a growing fintech business
• Office-based role in Newcastle CBD 
• No weekend work, great team culture, and quarterly bonus structure
• Access to future permanent opportunities, new projects and cross-functional teams