About the Role
As a Infrastructure and Networks specialist, you'll be the primary owner of outsourced IT infrastructure and networking services, playing a key role in ensuring availability, reliability, and alignment to strategy. You’ll guide vendors, govern contracts, and partner closely with internal stakeholders to uplift service maturity, with a strong emphasis on ITIL v4 practices. This role combines business-as-usual responsibilities with opportunities to contribute to design and delivery, without a path into enterprise architecture.

Key Responsibilities

• Manage outsourced IT infrastructure and network services across LAN/WAN and cloud.
• Govern vendor contracts, performance metrics, and service levels in line with required frameworks
• Lead the delivery and continuous improvement of infrastructure aligned to business and cloud strategy.
• Ensure structured change governance, including business cases, risk assessments and formal documentation.
• Collaborate across Procurement, Enterprise Architecture, Cyber, and Business Systems teams.

• Minimum 5yrs experience managing IT service providers in multi-vendor environments.
• Proven background in infrastructure and networking, including cloud (Azure preferred).
• Strong understanding of ITIL v4 frameworks and change governance.
• Familiarity with structured procurement processes, panels, and RFX activities.
• Confident working across technical and non-technical stakeholders to drive outcomes.

• Microsoft Azure certification (e.g. AZ-900: Microsoft Azure Fundamentals)
• ITIL Foundation certification (version 3 or above)
• Project delivery certification (Agile or similar)