Please note, this position will require 4 days on site in the Hawthorn Office. 

We are seeking an experienced Senior Credit and Collections Officer to join a mission-driven organisation in the healthcare sector. This pivotal role focuses on managing, monitoring, and optimising the collection of client debts across multiple service streams, ensuring strong revenue outcomes and minimal leakage.

About the Role
As the Senior Credit and Collections Officer, you will design and coordinate fit-for-purpose credit collection strategies tailored to different service areas and client profiles. You’ll play a key role in developing and improving policy, process, and practices that enable a consistent and efficient approach to collections, working closely with operational teams and finance functions.

Key Responsibilities

• Manage and deliver end-to-end credit collection processes, ensuring targets are met, debts are minimised, and billing processes run smoothly across service areas.
• Oversee customer onboarding, billing, and payment allocations, ensuring accuracy, compliance, and alignment with prudential and privacy requirements.
• Lead debt recovery activities with professionalism and empathy, including managing unpaid fees, accommodation payments, disputes, and payment plan escalations.
• Drive continuous improvement initiatives that reduce debt accumulation and enhance revenue collection processes, collaborating with finance and operational teams.
• Provide subject matter expertise and stakeholder support, building positive relationships with clients, their families, and internal teams.

• Proven experience in credit collections, billing, or debt recovery (aged care or health sector experience highly regarded).
• Strong understanding of end-to-end billing processes and prudential compliance requirements.
• Excellent stakeholder management and customer service skills, with the ability to handle sensitive matters with empathy.
• High attention to detail and the ability to coordinate and optimise complex processes.
• A collaborative approach, with the flexibility to support broader finance team priorities.

• Salary packaging benefits of up to approx $19k per annum (increasing your take-home pay!!)
• Full-time permanent opportunity
• Competitive salary on offer
• Further career progression, exposure to different areas in the finance team, and growth opportunities available