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Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: Sydney
Job Reference: 3456667
Job Published: 12 days ago

Job Description

The Role:
  • Our client is a Not-For-Profit organisation in the Community Housing space on the lookout for a permanent Application Support Analyst
  • Hybrid Working Arrangements
  • Pyrmont Based
As the Application Support Analyst you will be responsible for the support and maintenance of the HMS system, including trouble shooting and triage of end user support issues and where required escalate to the HMS systems vendor, systems configuration and maintenance of look ups, along with the management and provision of user access and security.

Your Responsibilities:
  • Be responsible for the day-to-day running of the HMS (Housing Management System)
  • Triage user issues related to HMS (Housing Management System)
  • Resolve first level HMS (Housing Management System) issues
  • Escalate to the HMS systems vendor or IT where required and manage escalated issues through to resolution
  • Provides timely escalation of issues and ensures they are delivered within agreed service levels
  • Assist with the analysis, assessment, and recommendation of changes within the HMS
  • Test releases and changes to the HMS
  • Monitor operational processes in the HMS
  • Stays abreast of the business environment and has a good understanding of the business context under which the HMS operates
  • Work with minimal supervision and set day-to-day priorities
  • Undertake all duties in a professional, efficient, and effective manner.
About You:
  • Experience in providing software application systems support relevant
  • Experience in providing first or second level user support
  • Ability to use tools associated with Microsoft Office software
  • Demonstrated oral and written communication and interpersonal skills
  • Ability to liaise and negotiate with staff at all levels
  • Ability to apply analytical and problem solving skills in resolving problems while maintaining a highly diverse workload

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