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Contact Centre Representative

Job Title: Contact Centre Representative
Contract Type: Permanent
Location: Melbourne
Industry:
Job Reference: 3451089
Job Published: 25 days ago

Job Description

You’ll be working among the very best in the wealth management industry. It’s an inspiring environment that encourages development and celebrates success!

Their commitment to development means there are no boundaries to where your talent and skills will take you. Whether you’re passionate for customer service, driven by analytics and insights, a
marketing whiz, or an expert fund administrator, working at this organisation will allow you to thrive and reach your full potential!

Perks and Benefits:
  • Hybrid work weeks
  • Inclusive and supportive team and environment 
  • $60,000 plus Super plus $12,000 Bonus!! 
  • Located right next to Camberwell station
  • Clear career development opportunities

Responsibilities of the role: 
  • Responding with exceptional service and empathy to inbound calls from members, advisers, employers and third parties for superannuation, investments and pensions
  • You will show resiliency in a fast pace business that has updates you need to ensure you are across daily
  • Identifying and escalating issues for investigation and resolution

About you:
  • Proven experience in providing empathy and exceptional customer service. Retail, hospitality and contact centre backgrounds highly recommended.
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