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Chief Operating Officer

Job Title: Chief Operating Officer
Contract Type: Permanent
Location: Brisbane
Job Reference: 3449281
Contact Name: Savannah Crydon
Contact Email:
Job Published: 27 days ago

Job Description

The Organisation

Our client is a boutique professional services firm based on the Gold Coast. With the support of their global parent company, you will have the opportunity to work with some of industries best legal professionals and be part of this highly successful and fast-growing group. After years of continued success, they have established a loyal client base and a highly effective business model that provides a premium service and offers employees excellent career opportunities. They are looking for an experienced executive to join the group in this newly created role of COO and work in collaboration with the leadership team and Partners to identify the strategic direction of the firm and take ownership of the operational management & ongoing improvements across the group.
The Role

This role has primary responsibility for the business, financial and non-legal aspects of the firm. Reporting to the Managing Partner, it will have overall responsibility for strategic and operational planning and marketing and oversee business units including, Finance & Accounting, Technology, Human Resources and Facilities management. Key duties will include;

General Management & Strategy
  • In cooperation with the partners, develop the Firms 5-year and annual strategies to support the continued success of the firm.
  • Collaborate with the partners in setting and driving firm vision, operational strategy, business succession and recruitment needs.
  • Translate strategy into actionable goals for performance and growth helping to implement organisation-wide goal setting, performance management and annual operational planning.
  • Define and implement productivity metrics for all lawyers, including partners, to accurately measure and improve firm efficiency and profitability.
  • Monitor team performance with tracking and recommend corrective or reward measures as needed, and prepare detailed reports, both current and forecasting.
Operational Management
  • Manage key leaders across Human Resources, Technology & Finance to ensure their business units are operating in line with business requirements and making improvements on operating processes as required.
  • Collaborate with the partners on the firm’s overall Business Plan and Marketing Plan and help strategize opportunities to improve the marketing functions of the firm to help grow the firm’s revenue.
  • Support the firm’s marketing and business development activities, including website, advertising, social media, events, articles and communication.
  • Develop and maintain all operating and administrative procedures and policies of the firm.
  • Coordinate and attend all meetings of the leadership team or partners (as required), including agenda preparation, discussion papers, minutes, action items and follow-up.
  • Oversee all office administration, including records management, space utilisation, facilities, maintenance, office services, insurance, purchasing, mail and courier services and special projects.
  • Manage and approve the firm’s procurement activities.
System & Process Improvement
  • Refine and maintain the firm’s technology infrastructure to minimise waste and maximize internal efficiencies within the firm.
  • Manage the digital assets of the firm and the firm’s IT contractors and consultants.
  • Oversee the management of the practice management and document management systems and work towards continuous improvement of the systems.
  • Review current internal audit processes and make recommendations for improvements to procedures to minimise errors. 
About You

You will be degree qualified in business related discipline (MBA highly regarded) and have several years’ experience leading change in a professional services environment, with a strong understanding of a partnership business structure.

As the COO, you will be a strategic thinker with the ability to keep up to date with changes in the market to ensure the firm has the resources and business discipline necessary to grow and prosper. You will be comfortable implementing and executing decisions of the partnership, as well as influencing and implementing strategic & operational plans.

Lastly, you will value and respect the contributions made by all employees and encourage personal and professional development at all levels of the firm while maintaining trusted and productive relationships with the partners of the firm.

For more information on the role, please contact Savannah Crydon on 07 3854 3806.

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