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Import/Freight Forwarding Manager

Job Title: Import/Freight Forwarding Manager
Contract Type: Permanent
Location: Brisbane
Job Reference: 3446757
Job Published: about 1 month ago

Job Description

The Company:

Our client is an international logistics business with a strong history supporting the supply chain network here in Australia. They are experiencing a period of rapid growth and are seeking a Freight Forwarding Customer Service professional with strong sea freight background to join their Head Office team.

The Role:

As the Freight Forwarding Customer Service Manager, you will provide world class customer service to the companies customer base, through use of Customer Success technology and internal CRM software.

Responsibilities include but are not limited to:
  • Ensure all customers receive consistent, excellent service levels through working with Customer Experience and Operations teams to resolve customer queries within defined SLA’s.
  • Work with global Customer Success teams to resolve problems.
  • Manage customer expectations.
  • Purchase order management.
  • Respond to customer enquiries regarding new orders, status updates, tracking, billing and transport.
  • Make bookings.
  • Report creation and management.
About You:
  • Sea Freight Forwarding experience is ESSENTIAL.
  • Strong background in Import and Export.
  • Customer management skills through email, phone and other messaging tools.
  • Excellent verbal and written communication skills.
  • Customer service skills.
  • Ability to build trust with clients and manage multiple relationships simultaneously.
  • Strong attention to detail.
  • Analytical approach to problem solving.
  • Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLAs.
  • Liaise and work in a close team to manage the work load and assist each other in resolving problems.
  • Cargowise experience is highly regarded however not essential.
  • Microsoft Excel skills are an advantage.
If this sounds like you, please APPLY NOW!

For more information, contact Zac Smith on 07 3854 3808,

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