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Customer Support Agent

Job Title: Customer Support Agent
Contract Type: Permanent
Location: Brisbane
Job Reference: 3446627
Job Published: about 1 month ago

Job Description

The Company:

An expanding Travel Agency, born in Brisbane, are seeking dynamic and focussed Customer Support professionals to join the fun team within their Head Office.

The Role

As a Customer Support Exec, you will be responsible for providing outstanding customer service by understand the customers’ needs and
offering expert holiday support.

Responsibilities include:
  • Delivering excellent customer support throughout the entire booking process.
  • Understanding customer's needs and expectations to be proactive in resolving queries.
  • Adhere to procedures and policies to ensure all administration work is completed properly.
  • Provide detailed travel product knowledge, relevant to the packages being sold.
  • Calculating costs to ensure customers receive accurate quotes.
  • Advise customers of any changes to itineraries and actioning these.
  • Sending accurate tickets promptly.
  • Rebooking rooms when required.
  • Managing and actioning the confirmation inboxes.
  • Actioning Cancellations when necessary. 
About You:
  • Must have cruising sales/service experience
  • Computer literacy
  • Strong work ethic and high attention to detail
  • Knowledge of customer service principles and practices
  • An ability to work to deadlines with good attention to detail
  • Able to remain calm under pressure and problem solve accordingly
  • Reliable, flexible approach with the ability to use initiative where required
  • Communication skills – verbal and written
  • Available to work Monday to Friday and weekends when rostered
  • Able to work extended hours on occasions when required
  • Initiative to work unsupervised and a strong work ethic
  • Eligible for a discretionary bonus of up to 10% off base salary each year.
  • All agency holidays sold at cost price to employees.
  • For each holiday, a team is taken to help out - paid work and an exciting travel opportunity.
  • Employee of the quarter scheme - major holiday prizes to be won!

If this sounds like the role for you, please APPLY NOW:

For more information, please contact Zac Smith on 07 3854 3808,

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