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Digital Business Analyst

Job Title: Digital Business Analyst
Contract Type: Permanent
Location: Sydney
Job Reference: 3458643
Job Published: 8 days ago

Job Description

The Role:
  • Our client is a large NFP organisation on the lookout for a Digital Business Analyst to join on a permanent basis.
  • $110k - $140k + Super
  • Permanent Role
  • Sydney Based - Hybrid Working Arrangements
As a Digital Business Analyst, you will assist in the delivery of new digital assets or increments additionally, variety of business functions, whether introducing operational improvements, furthering the technical capabilities, or enhancing the customer experience.

Your Responsibilities:
  • The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs.
  • Contribute to the vision and roadmap of improvements, aligned to the B2C customer and company strategy.
  • Lead discussions with product owner and/or business partners (i.e. Internal Stakeholders, Scheme and B2C scheme participant users) to understand the current process, technologies and systems, the root cause of the problems and then brainstorm solution scenarios.
  • Interacting with customers with the intention of understanding, documenting, and analysing their business requirements.
  • Support UI / UX designer with providing requirements, and if needed create wireframes, storyboards, sitemaps, end-to-end user journeys, process maps for mobile and web applications.
  • Data analysis – Creatively obtain and vet data, develop and execute quantitative analyses with data, cross-check results to identify potential inconsistencies or limitations.
About You:
  • Experience in a Digital Support, Business Analyst or UX role.
  • Experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility.
  • Problem structuring – Identify key issues, develop hypotheses and methodology to verify or refute them
  • Experienced in both lean and agile methodologies, familiarity with Atlassian Jira, Kanban, Confluence
  • Intermediate to advanced knowledge of SQL, MS Excel and MS PowerBI (Nice to Have).

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