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Member Care Call Consultant

Job Title: Member Care Call Consultant
Contract Type: Permanent
Location: Sydney
Salary: $59k + super + incentives
Start Date: Mid July
Job Reference: 3412441
Contact Name: Ella Fergusson
Contact Email:
Job Published: 3 months ago

Job Description

To provide efficient, courteous customer service and sound information/ advice to members, and promoting advantages of health insurance.
  • Based in Parramatta
  • Start Date mid July
  • $59k + super + incentives 
  • Permanent Position
  • Call Centre Experience Necessary 
  • Hybrid Work Environment
What you will be doing:
  • Answering and responding professionally to high-volume inbound calls from healthcare services customers
  • Create unique and tailored experiences for customers
  • Identify the customer's needs regarding their healthcare insurance needs
  • Process membership applications & changes
  • Maintain accuracy of membership database
  • Resolve issues and complaints in line with company standards and guidelines in a friendly manner
  • Action rebate applications
About you: 
  • Experience working in a call centre 
  • Excellent communication and resolution skills
  • Interpersonal skills and Sales Orientation
  • Customer service and/or clerical experience 
  • Computer literacy
  • Ambition to achieve KPI's

For more information contact Ella Fergusson - 0433 683 354 / 

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