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Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 3118549
Job Published: March 25, 2020 13:16

Job Description

Top ASX Listed organisation is looking for a Level 2/3 Application Support Analyst! In this role, you will be working across enterprise applications, including Financial, ERP, CRM systems. You will be working in a large team who are responsible for Applications Administrator to support & run projects for the applications portfolio.

Must have strong proficiency in Sequel and previous experience working in banking environment is desired.

 
Role:
The Application Support Analyst will provide stability, integration and efficient operational support to all Business Applications. Working as part a team of 4 reporting into the Director of ICT Applications with a clear focus on providing Level 2/3 support to new and existing applications and be responsible for testing, training documentation, roll-out and implementation.
 
Key Responsibilities:
  • Supporting large complex systems such as ERP, CRM etc.
  • HR Systems including but not limited to Time & Attendance systems 
  • Provide excellent customer service skills with a strong customer focus
  • Engage with stakeholders across the business
  • Support bespoke custom-built applications
  • Desirable experience in Analytical report writing using either Power BI, SSRS or similar
Key Requirements:
  • Experience in supporting large complex systems such as ERP, CRM etc
  • Strong understanding of Financial / Accounts Receivable / Account Payable / Ledger Journals / Banking / P&L & Balance Sheet
  • Ability to provide dynamic top quality support to end-users and build relationships with internal stakeholders
  • Able to provide support in person and remotely
  • Sound understanding of MS-SQL Server
  • Ability to work autonomously and ambition to grow and contribute to the wider business.

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