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Application Support Analyst - Banking

Job Title: Application Support Analyst - Banking
Location: Sydney
Reference: 2944586
Contact Name: Reece Richardson
Job Published: May 27, 2019 08:45

Job Description

Global Financial Services Organisation is looking for an Application Support Analyst to work within their Service Delivery team. You will be providing production support for all in-house applications and interfaces, as well as involvement in the delivery of projects, and provision of new technology solutions.

Key Responsibilities:
  • Application Support for all in-house business applications and interfaces
  • Application Support of technical components in 3rd party applications used by the business
  • Respond to alerts raised by application monitoring, investigate and resolve
  • Adhere to ITIL best practice for incident management
  • Proactively check processes with a view to identifying issues before they affect deliverables
  • Problem diagnosis and resolution of both emergency and non- emergency incidents
  • Analysis of data related issues to determine how best to resolve application integrity issues
  • Technical assistance for business teams relating to general application queries affecting their functional areas
  • Involvement in project handovers to ensure a smooth transition to production support
  • Maintenance of system technical documentation within the Service Delivery knowledge base, BTO database, or Sharepoint
  • Liaise with the business other IT teams to ensure that system changes and enhancements are done so using Change Management best practice
  • Minor enhancements to application components where appropriate
  • Monitor application, interface performance and identify improvements to be implemented
  • Ensure database performance, replication and data backups are operating efficiently
  • Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
  • Maintain in-house alerting systems to ensure production monitoring captures all
    system exceptions
Qualifications required for the role:
  • At least 2 yrs financial markets/fund manager/investment administration experience.
  • At least 2 years proven 2nd /3rd level application support, or similar.
  • At least 4 years of proven experience with SQL Server (including programmatic modules).
  • Essential need to understand and write SQL code.
  • Preference for advanced experience in DB maintenance tasks, replication and DB backups
  • At least 2 years MS SQL Reporting and SQL Server Integration Services
  • Hands-on experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA
  • Proven experience with web service technology, e.g. WCF, IIS
  • Exposure to MQSeries, Websphere, SFTP and other file transfer protocols
  • Experience of monitoring technologies with a preference for BMC NetIQ, MS SCOM
  • Degree qualification in Computer Science based subject
  • Desirable experience with Microsoft Biztalk and or industry standard applications, e.g. Chess SWIFT