Role:
The Application Support Analyst will provide stability, integration and efficient operational support to all Business Applications. Working as part a team of 4 reporting into the Director of ICT Applications with a clear focus on providing Level 2/3 support to new and existing applications and be responsible for testing, training documentation, roll-out and implementation.
 
Key Responsibilities:

• Supporting large complex systems such as ERP, CRM etc.
• HR Systems including but not limited to Time & Attendance systems 
• Provide excellent customer service skills with a strong customer focus
• Engage with stakeholders across the business
• Support bespoke custom-built applications
• Desirable experience in Analytical report writing using either Power BI, SSRS or similar

Key Requirements:

• Experience in supporting large complex systems such as ERP, CRM etc
• Strong understanding of Financial / Accounts Receivable / Account Payable / Ledger Journals / Banking / P&L & Balance Sheet
• Ability to provide dynamic top quality support to end-users and build relationships with internal stakeholders
• Able to provide support in person and remotely
• Sound understanding of MS-SQL Server
• Ability to work autonomously and ambition to grow and contribute to the wider business.