Job Description
What you will be doing:
- Provide technical guidance, coaching and mentoring to members of the wider IT team
- Support customers in their effective use of IT technical services
- Monitor the performance, availability and capacity of system hardware, software & associated infrastructure applications
- Install, test and maintain new or modified systems software, hardware, firmware or middleware
- Prepare and maintain documentation of the technical landscape
- Analyse and rectify technical issues to ensure systems integrity and operation
- Managing resource usage (system utilization, storage space, processing power, bandwidth, desktop environment, etc) to assure systems availability
- Perform appropriate Backup and Restore tasks for technology platforms and ensure the availability of backup resources for desktop & mobile platforms
- Build, maintain and support operating systems including firmware management, patch management and upgrades
- Respond appropriately to requests for computing support or incidents from customers
- Refer to management any unresolvable issues with recommendations for appropriate solutions
- Provide incident and problem management support for the infrastructure environment
- Provide licensing administration of all software required to service customer’s requirements and audit compliance
- Deliver high levels of service that meet or exceed agreed SLA’s
What you need to be successful:
- Experience in technical services delivery in AWS
- Demonstrated expertise in technical services delivery (Office 365 with a focus on Exchange Online and Microsoft Azure; Compute & Storage and Directory Services & Access)
- Experience working in Amazon Web Services (AWS)
- Demonstrated ability to provide technical guidance, coaching and mentoring
- Demonstrated experience in Citrix XenApp and VMware 6.x would be highly regarded
- Relevant industry-specific qualifications (AWS, Citrix 7.X, Microsoft Office 365 and Microsoft Azure and VMware 6.x)
- Degree qualified or significant relevant experience
- Demonstrated ability to handle multiple issues simultaneously
- Proven experience in a similar role with mentoring and leadership capabilities
- Demonstrated experience following change management processes
- Key understanding of providing quality levels of service to business
- Highly developed interpersonal and communication skills
- Dedication to customer service
- Proven ability to learn quickly and take ownership of problem\incidents
- Proven ability to translate business requirements into practical solutions
- Demonstrated desire to work as a part of a high performing team
- Demonstrated vendor relationship management experience
If you are interested in hearing more about this role, apply now! Reece Richardson | Reece.richardson@perigongroup.com.au