Job Search

Banking Support Engineer

Job Title: Banking Support Engineer
Contract Type: Permanent
Location: Sydney
Reference: 3248878
Contact Name: Reece
Job Published: April 01, 2021 16:01

Job Description

We're working with a global banking organisation who are looking for a trade floor application support engineer to join their newly formed project team! In this role you will investigate and resolve user, system & infrastructure generated issues across all the current Production systems in a timely manner, both for local & global users & systems. To reduce and manage the impact of system issues affecting the relevant Business Units – Front, Middle & Back Office. You will also be expected to contribute to projects based on the core production management work streams such as stability programs like Automation & Self-Service and Application Resilience. You will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives. Opportunities to build cross organizational relationships through leading projects on behalf of the team.

You will be responsible for:
  • Incident management – business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment exposure and reconciliation for incidents
  • Problem management – Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur
  • Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change and new application / service on boarding; ensuring a stable operating environment for the applications.
  • Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week
  • Monitoring – use and continual improvement to the main monitoring tool
  • Work with counterparts globally and ensuring there is a common/ collective approach to issues/problems
  • Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately
  • DR Drill – coordinate and participate annual DR events
  • Stability initiatives and operational excellence within environment
  • Focus on transformational project work across the wider global Technology organization
  • Opportunities to develop leadership competencies on stability and operational excellence programs
  • Assist in the automation of repetitive task
  • Operate in a ‘follow the sun model’ to ensure issues are resolved globally​​​​​​​
Technical and Behavioural Competencies / Specific Qualifications (if required)
  • University qualification with IT Major
  • 3-8 years working experience in financial institution (Front Office users support experience is desirable)
  • Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
  • Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
  • Self-sufficient drive and ability to work round blockers in a sustainable manner
  • Work across countries, regions and time zones with a broad range of cultures and technical capability
  • Good prioritization skills, with the ability to work in a fast paced environment
  • Excellent interpersonal and communication skills and excellent problem solving abilities
  • Strong analytical and problem solving skills
  • Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract, patch data and trouble shooting in Sybase and Oracle databases
  • Experienced with managing platforms in Linux and Windows environment
  • Experienced with monitoring and deployment tools
  • Experienced and understand Agile methodology
  • Prior experience on managing key business and technology stakeholders would be a plus
If you are interested in hearing more ab out this role, apply now!