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Business Analyst CRM

Job Title: Business Analyst CRM
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $140,000 to $150,000
Reference: 2490639
Job Published: June 25, 2018 09:01

Job Description

Top ASX Listed organisation are looking for a Senior CRM Business Analyst. Position requires an individual with knowledge and experience working with business processes and CRM applications, The CRM Business Analyst will work closely with business units, the IT group, and the CRM Steering Committee to assist in building an enterprise CRM program. The CRM Business Analyst will participate in systems design and implementation and support for building processes and requirements, configuration, development, testing, documentation, and user support for CRM applications.
Job responsibilities include:
  • Elicit detailed functional / business requirements from users and sponsors.
  • Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
  • Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
  • Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production.
  • Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
  • Make software configuration changes to support business processes.
  • Assist CRM Project Manager in status reporting and project milestone tracking.
  • Assist in coordinating project activities and deliverables across other team members.
  • Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
  • Provide post-implementation support.
Required Experience
  • Minimum of five years of experience in a Business Analyst role
  • Direct experience with enterprise CRM applications
  • Ability to document As-Is processes and work with business units to develop To Be processes
  • Work with business teams to gather and understand detailed functional requirements
  • Work closely with IT teams to ensure CRM designs are aligned with business objectives
  • Assist in converting requirements into designs/configurations for CRM
  • Develop testing, review and implementation plans with the CRM project manager, business groups, user groups and CRM
  • Provide post-implementation support for implemented solutions
Required Skills
  • Bachelor’s degree or equivalent experience
  • Previous experience with CRM and ERP systems
  • Good understanding of Marketing, Sales, and Customer Service processes
  • Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business.
  • Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. A person must also have the ability to communicate with technical teams to develop and configure solutions.
  • Strong competency in basic Microsoft office applications as well as Visio, Access, and MS Project