Job Description
Globally Recognised Australian brand is looking for a Business Systems Lead to work closely with the Head of Operations! As the Business Systems Lead, you will be a people leader and a senior technical specialist who is responsible for leading a technical delivery and developing high professional capability. The position is responsible for supporting the delivery of high quality, cost-effective services in support of business, information and technology architectures. Delivery of services via Agile methodology is critical to the success of this role.
Key Responsibilities
- Business Systems professional capability uplift ensuring all members of their division follow the best and consistent engineering standards and processes applicable to their specialist domain
- Coach members get better at what they do and receive the support they might require
- Perform line manager duties for the members of their including carrying out recruitment and onboarding activities, and perform related people-management duties
- Ensure the development and maintenance of appropriate documentation to reflect the physical and logical elements of the technical systems
- Ensure technical teams comply with the agreed standards and quality assurance processes
- Build and manage a team of well trained, competent professionals to be responsive to customer needs and requests as well as business objectives & outcomes
- Build relationships with Product Owners and other stakeholders to promote the work of the division and the team's roles and responsibilities are understood
- Providing specialist advice on technology development & design issues
- Provide staff resources to contribute to enterprise initiatives as requested
- Develop and manage staff duty rosters to ensure the skills of staff on duty are adequate to respond to customer requests
- Identify the skills of team members and facilitate the necessary training to match customer demand
- Utilise appropriate monitoring tools to record and manage system performance so that customer satisfaction is maintained
Technical Competencies;
- Demonstrated successful experience managing a team of technical specialists at a superior standard
- Extensive experience, performing at an outstanding level operating in one of the following areas:
- Application Development and Support: CRM, Financial systems, Integration platforms, Data warehousing, Reporting and analytics
- Infrastructure and Cloud services: Server and storage platforms, Virtualisation, Messaging environments, Desktop platforms and mobile computing environments, Directory services and access control, Cloud-based services such as AWS, Azure and Office365
- Networks and Telephony: Networks, VOIP Telephony, Skype Unified Communications, Security appliances (Firewalls, content filtering, etc), Directory services and access control, Cloud-based IaaS
- Experience in DevOps and CI/CD
- Experience delivering customer services to agreed SLA’s is highly desirable
- Experience in a customer service environment utilising a formal IT service delivery methodology
- Strong team-building and staff development experience
- A demonstrated ability to solve problems in a complex environment
- Effective communication skills, written and verbal
- Proven ability to translate business requirements into practical solutions
- Demonstrated desire to work as a part of a high performing team
- Proven ability to operate effectively in a geographically diverse environment
- Highly developed facilitation, negotiation and influencing skills
- Demonstrated vendor relationship management experience is desirable
Reece.Richardson@perigongroup.com.au
