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Charge-Back/ Disputes officer

Job Title: Charge-Back/ Disputes officer
Contract Type: Permanent
Location: Sydney
Reference: 2704672
Job Published: April 03, 2018 17:30

Job Description

The Opportunity:

Are you a Financial Services professional with 'Charge-Back' experience seeking the next move in your career? Do you enjoy a fast paced role with volume transactions, AND engaging with customers/ stakeholders to resolve issues? This role offers a balance of customer service and data management where attention to detail is paramount. This international company is operating in the currency resolutions space and an opportunity has arisen in the Chargeback team due to an internal move. 

The Role:

Working in a team of 3 as an administrator, you will complete end to end Chargeback processing for Visa, Mastercard and Union Pays. You will manage merchant inquiries, attend to settlement queries, resolve issues as they arise, and other ad-hoc activities when required. This involves managing around 200 transactions per day, reconciling data, checking currency conversions, billings, and dealing with the merchants. 

The Candidate:

You will have 1 year + experience in a chargeback role and understand the coding required with the banks in this space. This role requires awareness of the Financial Services Industry operations, and fluent skills with Visa On Line (VROL) and MasterCard Connect processes. You will have strong communication skills and a professional working attitude.

Please hit  'Apply' and call Sam Philpot for more information.


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