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Account Manager, Custody; Corporate Actions & Settlements

Job Title: Account Manager, Custody; Corporate Actions & Settlements
Contract Type: Permanent
Location: Sydney
Reference: 3268506
Contact Email:
Job Published: June 24, 2021 16:46

Job Description

This global bank is dedicated to providing the highest level of customer service and service levels to their client. This role is a pivotal part of maintaining communication and services levels with key clients. 

The role has full accountability for the following:

Ensure the business proposals from an operational point of view and technical are in line with each other.

Contribute to the monitoring of the client relationship by:
  • Assist in the preparation of Relationship Management steering
  • Understanding and communicate "market update".
  • Monitor and review the quality of service (repairs analysis, statistics, specific reporting
  • Liaise with product teams and monitor any change request for the client (new process-market / set-up etc…)
Cash related processes
  • Any discrepancies in instructions needs to be reported to client to obtain appropriate information from the client for further processing
  • Assist with first hand client queries
  • Investigate and resolve Treasury Incidents with the client.
  • Negotiate credit issues between client & internal risk departments and advise client accordingly
  • Work with Operations to confirm if late instructions can be processed and keep the client updated.
Securities Settlement
  • Contact clients to seek information that is required to repair the trades to be processed on time on the market
  • Shortage of cash or stock information to be dealt with
  • Handle any escalations raised
  • Ensure Final Settlement on behalf of the client
Corporate Actions
  • Assist the client in regards to completion of tax documentation and follow up with the clients before the deadline.
  • Chase the client for instruction on any uninstructed balances relating to a Corporate Event.
  • Work with Operations to confirm if late instructions can be processed and keep the client updated.
  • Clients claim processing will be handled by spoke location
Client Service
  • Liaise with Fund Accounting to understand their needs in terms of reporting, sending cash/securities statements
  • Attend monthly Service Level Review with client to discuss KPIs, Process Improvement or any issue faced with us.

Qualification / experience:
We are looking for an experienced middle office professional with:
  • Proven experience in Corporate Actions & Settlements
  • Prior experience in a client-facing role within banking & financial services
  • Account management/ relationship management/ client services experience highly desirable
  • Excellent communication skills
Excellent salary package + career opportunities on offer. 
If you have client-facing experience spanning corporate actions & settlements then we would love to hear from you! Please hit APPLY today to be considered. 

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