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Client Service Manager

Job Title: Client Service Manager
Contract Type: Permanent
Location: Sydney
Reference: 2832447
Contact Email:
Job Published: October 17, 2018 13:15

Job Description

Our client is a custodian bank with a prestigious brand and an excellent reputation in the Australian market. They offer true work/life balance and a fantastic work culture.

This role has come about due to the company winning several large clients this year, and will focus on:
  • Understanding the client's strategy and requirements 
  • Engage operations in the pursuit of of service quality delivery and improvement
  • Ensure SLAs are complete, relevant and consistent 
  • Understand key drivers for service change and improvement
  • Monitor performance and key business metrics
  • Ensure KYC documentation is complete
  • Ensure consistent messaging across all locations with client
Market-leading salary on offer for this role.

We are looking for a proven CSM, Operations Manager or Relationship Manager from either a custodian bank, super fund or asset manager. You will enjoy driving innovation, developing high performers and will bring energy and new ideas to the table. 

You will work cohesively in a close-knit and collaborative team, build networks across the client and build strong working relationships with internal stakeholders. 

If you're interested in hearing more about this role please hit apply TODAY.