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Client Service Manager Team Leader

Job Title: Client Service Manager Team Leader
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 2747314
Contact Email: lauren.johnson@perigongroup.com.au
Job Published: May 24, 2018 14:45

Job Description

Our client is a global bank with a prestigious brand and an excellent reputation in the Australian market. They offer true work/life balance and a fantastic work culture.

This role will manage a team of 4 Client Service Managers (50% of the role), in addition to managing the service delivery to one of the firms largest clients (50% of the role). Specifically the role will focus on:
  • Understanding the client's strategy and requirements 
  • Engage operations in the pursuit of of service quality delivery and improvement
  • Ensure SLAs are complete, relevant and consistent 
  • Understand key drivers for service change and improvement
  • Monitor performance and key business metrics
  • Ensure KYC documentation is complete
  • Ensure consistent messaging across all locations with client
  • Lead and develop a high performing team of CSMs
Market-leading salary on offer for this role.

We are looking for a proven CSM, Operations Manager or Relationship Manager who has lead and developed high performing teams. You will enjoy driving innovation, developing high performers and will bring energy and new ideas to the table. 


If you're interested in hearing more about this role please hit apply TODAY or call Lauren Johnson on 02 9775 5913 if you have any questions not answered in this ad.