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Collections Officer

Job Title: Collections Officer
Contract Type: Permanent
Location: Brisbane
Reference: 3313723
Job Published: August 17, 2021 11:03

Job Description

Our client is a high growth national education group, based centrally in Brisbane and offering a fantastic flexibility and work from home options. Privately owned, this business has gone from strength to strength, investing in their technology and people to support the group's rapid expansion across the country.  Embodying strong values, the business has a fun working environment with positive and enthusiastic leadership who are looking to take the business to the next level. 

This high energy team offers a fast paced work environment, well suited to a candidate with a prior background in collections or related call centre environment. This role is offered on a permanent basis, with a competitive salary and incentives based on key performance indicators. 

Key responsibilities include:
  • Manage ledgers of customer accounts to ensure that any outstanding debt is collected and correctly reconciled
  • Ensuring daily/weekly/monthly work is completed within assigned time frames
  • Assisting in KPI management
  • Reduce revenue leakage
  • Set up monthly performance meetings with senior management to share recovery rates
  • Further development and improved visibility of key performance metrics for Staff
  • Initiate change to conclude the best possible outcome
  • Deal with and resolve escalated customer complaints 
This role is well suited to a team player who enjoys a fast paced role. Using purpose built technology will be a core focus of the role, well suited to tech-savvy individuals. 

Please get in touch as soon as possible for a confidential discussion on this opportunity, as well as further information on the company and wider team.
(07) 3854 3805

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