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Customer Experience Associate

Job Title: Customer Experience Associate
Location: Sydney
Industry:
Salary: $50k- $55k+ super
Reference: 2899236
Job Published: March 04, 2019 17:31

Job Description

The Opportunity:

Work with a global banking organisation in their professional and high performing customer service team. This is a 12 month fixed contract with potential opportunity to go permanent and progress in a career. 

The Role:
  • Answer inbound calls from existing and potential customers and provide them with outstanding service in relation to general information on Banking products and services to achieve a high standard of first call resolution 
  • Proactively manage customer relationships to retain and deepen their relationship with the brand
  • Proactively cross sell products and services where suitable
  • Actively participate in all team meetings and business initiatives including activities to continue to enhance the customers overall experience
  • Conduct outbound calls to existing and potential customers as required
The Candidate:

You will be a graduate or junior customer service representative, ideally from a large company environment, or large customer service team. You will have strong communication skills, a professional and engaging manner and a keenness to meet targets and KPI's.

Sound like you? 

Please hit 'Apply - Sam Philpot

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