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Customer Service Associate

Job Title: Customer Service Associate
Contract Type: Permanent
Location: Brisbane
Industry:
Reference: 2963096
Job Published: July 01, 2019 15:01

Job Description

A leading non for profit agriculture business who also have a commercial element within the business are looking for a customer service representative to assist their members with a range of customer queries with a focus on technical support. This is a newly created role due growth within the business and a rare opportunity to join a supportive team with a fantastic culture.

Key responsibilities include: 
  • General customer service across various functions of the business
  • Answering calls and ability to handle a wide range of issues 
  • Being the first point of contact for customers
  • Monitoring emails and responding in a timely manner
  • Solving customer issues and walking them through problem solving processes
  • Processing and changing contracts
  • Providing technical support 
  • Following up with customers and providing feedback to ensure all issues have been resolved
Requirements 
  • Previous experience in call centre environment
  • Ability to demonstrate technical support to customers with little computer knowledge
  • Basic knowledge of finance and confidence with numbers
  • Previous issue management experience
  • Friendly phone manner and excellent communication skills
If you are interested please hit apply or email naz.fathi@perigongroup.com.au

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