As the Customer Services Manager you will be a pivotal player for driving the processes and outcomes within the customer services department.
You will have a proven history as being a strong leader, mentor and team player within a busy and innovative work environment, you will have the opportunity to make a positive impact
The responsibilities of the role will include:
- Oversee the existing customer service team
- Managing the volume of customer calls and emails
- Responding to complex customer queries
- Dealing with escalated complaints and issues
- Creating reports for management meetings
You will have outstanding communication skills and thrive in a busy environment, with the ability to keep to tight deadlines.
If this is you, please click apply today!