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Customer Service Manager - Not For Profit

Job Title: Customer Service Manager - Not For Profit
Contract Type: Permanent
Location: Sydney
Reference: 3143686
Job Published: July 01, 2020 17:32

Job Description

North West Sydney location
Healthcare/NFP/Aged Care experience essential
Competitive salary package

The Opportunity:

Work with this well branded and recognised Australian Not for Profit! Our client is a leading provider in retirement and aged care and is looking for an experienced and passionate Customer Service Manager to join the team. With a focus on developing the team, driving performance and strategic thinking, and implementing substantial change to the team’s process and systems, this role provides an excellent challenge. Our client has a great company culture that is passionate, happy, supportive, and engaged with great office hours, a flexible approach, and onsite/close street parking

Responsibilities include, but are not limited to:
  • Applying and promoting best practice methodology
  • Driving high performance and a supportive team culture
  • Leading and developing the team
  • Analysing the current systems and processes and subsequently designing and implementing change to ensure best practice
  • Maintaining strong relationships with key stakeholders in the business, including site managers, to ensure proactive and engaged support from the team

About you:
  • At least 3-5 years’ experience managing a customer service team in the not for profit/aged care/healthcare sector
  • Experience managing and developing a team
  • Experience in the Healthcare/Community Services/aged care sector is essential
  • Experience promoting best practice in a customer service/sales environment
  • Experience leading significant change to processes/systems including managing any associated project/change management
  • Experience driving sales and maintaining consistent communication with customers. Customer experience focused!
  • Self-motivated and highly organised
  • Excellent interpersonal skills with an ability and eagerness to build strong relationships with staff
  • Excellent verbal and written communication skills
  • Strong capability and confidence with technology, especially Microsoft Office
  • Ability to work in a small, close knit team, and autonomously

The client is keen to interview immediately so please APPLY NOW.

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