Job Description
Healthcare/NFP/Aged Care experience essential
Competitive salary package
The Opportunity:
Work with this well branded and recognised Australian Not for Profit! Our client is a leading provider in retirement and aged care and is looking for an experienced and passionate Customer Service Manager to join the team. With a focus on developing the team, driving performance and strategic thinking, and implementing substantial change to the team’s process and systems, this role provides an excellent challenge. Our client has a great company culture that is passionate, happy, supportive, and engaged with great office hours, a flexible approach, and onsite/close street parking
Responsibilities include, but are not limited to:
- Applying and promoting best practice methodology
- Driving high performance and a supportive team culture
- Leading and developing the team
- Analysing the current systems and processes and subsequently designing and implementing change to ensure best practice
- Maintaining strong relationships with key stakeholders in the business, including site managers, to ensure proactive and engaged support from the team
About you:
- At least 3-5 years’ experience managing a customer service team in the not for profit/aged care/healthcare sector
- Experience managing and developing a team
- Experience in the Healthcare/Community Services/aged care sector is essential
- Experience promoting best practice in a customer service/sales environment
- Experience leading significant change to processes/systems including managing any associated project/change management
- Experience driving sales and maintaining consistent communication with customers. Customer experience focused!
- Self-motivated and highly organised
- Excellent interpersonal skills with an ability and eagerness to build strong relationships with staff
- Excellent verbal and written communication skills
- Strong capability and confidence with technology, especially Microsoft Office
- Ability to work in a small, close knit team, and autonomously
The client is keen to interview immediately so please APPLY NOW.