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Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Brisbane
Reference: 3142768
Job Published: June 29, 2020 16:15

Job Description

Our client is a well established IT Business based in the CBD. They are well known to have a great team and a supportive culture.

Looking to add to their team with a specialist and experienced customer service representative to assist their members with a range of customer queries with a focus on technical support.

This is a newly created role due growth within the business and a rare opportunity to join a supportive team with a fantastic culture.

Key responsibilities include: 
  • General customer service across various functions of the business
  • Answering calls and ability to handle a wide range of issues 
  • Being the first point of contact for customers
  • Monitoring emails and responding in a timely manner
  • Solving customer issues and walking them through problem solving processes
  • Processing and changing contracts
  • Providing technical support 
  • Following up with customers and providing feedback to ensure all issues have been resolved
  • Requirements 
  • Previous experience in call centre environment
  • Ability to demonstrate technical support to customers with little computer knowledge
  • Basic knowledge of finance and confidence with numbers
  • Previous issue management experience
  • Friendly phone manner and excellent communication skills
The successful candidate will thrive on delivering a high level of support to clients and have a patient and positive approach when dealing with queries and issues over the phone.
You will have an empathetic approach and be a natural at building relationships and rapport with all types of customers.

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