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Customer Service Officer - Healthcare

Job Title: Customer Service Officer - Healthcare
Location: Brisbane
Reference: 3190270
Job Published: November 18, 2020 14:16

Job Description

Our client is a well established Healthcare group with a maternity leave contract for an immediate start until October 2021. They are looking for a specialist and experienced customer service representative to assist their clients with a range of queries. 

This is a rare opportunity to join a small supportive team with a fantastic culture.

Key responsibilities include: 
  • General customer service across various functions of the business
  • Answering calls and ability to handle a wide range of queries
  • Make booking for client appointments
  • Being the first point of contact for customers
  • Monitoring emails and responding in a timely manner
  • Solving customer issues and walking them through problem solving processes
  • Transferring calls to correct department
  • Following up with customers and providing feedback to ensure all issues have been resolved
The successful candidate will thrive on delivering a high level of support to clients and have a patient and positive approach when dealing with queries and issues over the phone. You will have an empathetic approach and be a natural at building relationships and rapport with all types of customers. 

For more information please contact Savannah Cant on 07 3854 3806.

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