Job Description
You will be required to monitor and analyse the performance of vendors to ensure contractual service levels are achieved. Successful candidates should have a broad range of expertise across cybersecurity. We are looking for a dynamic and motivated candidate with strong experience in IT and vendor risk management.
What you wil be responsible for;
- Vendor service management, governance and tracking, primary contact for a managed service
- Regular reviews making sure service is effective
- Internal stakeholder management
- Manage issues/risks/dependencies
- Monitor and analyse the performance of vendors to ensure contractual service levels are achieved (SLA’s)
- Coordinate vendor on-boarding and off-boarding activities internally
- Oversee and facilitate the interaction between vendors and internal stakeholders to deliver changes to technology, process and contractual terms
- Project manage transition of or change to services provided by the vendor
- Identify opportunities for improvements in vendor engagement, processes and products and liaise with internal stakeholders to deliver these improvements
- Provide relevant, accurate and timely reporting on supplier and cost performance for the operational needs of management
- Conduct meetings and to perform regular audits and compliance checks
- Assist in developing policies and procedures, as required
- Relationship building and stakeholder engagement
- Manage third party risks effectively and efficiently
- Classify existing vendors (assist in the tiering model) with the business
- Liaise and notify managed service of new vendors across the business
- Monitor, onboard and offboard new vendors
- Send the questionnaire to new vendors
- Liaise with the vendor to complete questionnaires
- Escalate incomplete questionnaires
- Inform cybersecurity SME's to review questionnaire assessment
- Experience within IT software and Infrastructure
- Good oral and written communication skills
- Knowledge of IT software and infrastructure
- Strong project and time management skills.
- Continuous vigilance and constant action is required
- The ability to adapt and operate in a fast-paced and changing environment
- Sound knowledge of systems development lifecycle
- Good attention to detail, tracking and reporting skills
- Good stakeholder management
- Experience managing third-party vendors
- Demonstrated experience in cybersecurity
- Understanding of the current threat landscape, response, and mitigation strategies used in cybersecurity.
One or more of the following certifications is preferred:
- 3-5 years of significant experience within IT service management
- Tertiary qualification in IT, Business or similar
- Good understanding of governance framework and process
- Familiar and confident around ITIL processes
