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Desktop & Infrastructure Support

Job Title: Desktop & Infrastructure Support
Location: Brisbane
Reference: 282690000
Job Published: October 23, 2018 17:15

Job Description

Prestigious professional services organisation are looking for a Desktop & Infrastructure Support Analyst to join their team due to organic growth. In this role, you will be responsible for providing Level 1 / Level 2 support including support for laptops, phones printers and mobile handsets, as well as applications, software and user access.

Core duties include, but are not limited to:
  • Providing support to colleagues either over the phone, via email or in person, and resolve their computing problems/requests in a timely manner
  • Accurately log requests and incidents using the Service Management logging tool
  • Managing open requests and incidents and escalate as required
  • Troubleshooting Hardware and Software issues and performing installations
  • Performing maintenance on laptops, printers, mobile handsets and other IT hardware;
  • Providing assistance/input to develop and update processes, procedures and work instructions;
  • Administration and updating of IT systems and databases, e.g. Active Directory, Configuration Management database; and Building and maintaining relationships with third-party vendors.
The successful candidate will possess:
  • An IT or related degree
  • ITIL Foundation certificate
  • Related experience in a similar role, providing phone, email and face-to-face support, preferably within a professional services environment
  • Experience in the incident and problem management; and Experience in maintaining asset and configuration registers
  • The successful applicant will also possess intermediate to advanced knowledge of Microsoft Office products, Windows OS, Vista / Windows, and mobile device support and management
  • In addition, you will have intermediate problem solving and technical troubleshooting skills, a basic understanding of network management and LAN / WAN concepts, and proven time management capabilities