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Entry level Service Desk Analyst

Job Title: Entry level Service Desk Analyst
Location: Brisbane
Reference: 301154758
Job Published: November 12, 2019 12:32

Job Description

Leading Company looking for an Entry-level/Junior Service Desk Analyst to assist the company in its day to day activity.
  • Brisbane CBD
  • 12months (FTC) + potential to turn perm
  • Career evolution opportunity

About you

This is a fantastic opportunity to work in an energetic and dynamic environment, within a professional and supportive team. Exposure to a legal or professional services environment is preferable in this role, but not essential.
To be successful in the role, you will possess the following essential skills and experience:
  • Experience working in a Service Desk or Help Desk role, providing Level 1 / 2 support;
  • Working knowledge and experience of Windows 8.1 / Windows 10 and Office 2013 / 2016;
  • Excellent communication skills and the ability to develop a rapport with both internal and external clients, both in-person and over the phone;
  • Hardware and software troubleshooting experience;
  • The ability to work autonomously and also collaboratively within a small team environment.
Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable. You will be passionate about delivering high quality IT support to your customers and be willing to further develop your skills to assist you in achieving this goal.
We are looking for a positive team player, who has flexibility, energy, initiative and a "can do" attitude. Flexibility with regards to after-hours and weekend work is required.

What we offer
We strive to create a positive, stimulating and diverse work environment - one that is based on teamwork, learning, open communication, and knowledge sharing.
We offer exceptional training opportunities, mentoring from managers and other benefits all within a friendly work environment.

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