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Finance Systems Support Analyst

Job Title: Finance Systems Support Analyst
Location: Sydney
Reference: 3222964
Contact Name: Reece
Job Published: February 22, 2021 10:16

Job Description

High profile professional services organisation are looking for a Finance Systems Support Analyst to join their project deliver team! Your team plays a critical role in supporting the business to most efficiently and effectively use the firm's finance system software to meet business requirements.

Your role is the primary interface between the Finance systems team and all users of ERP and Finance Systems.

The Finance Systems Support Analyst will be responsible for providing help desk support within agreed SLAs, and delivering training and system enhancements responsively to address issues highlighted by support requests.  This includes the ongoing development of training documentation and delivery and the provision of expert user support.

What you will be responsible for:
  • Provide responsive, client focused, first tier systems support through investigation, diagnosis and rectification of issues
  • Assist with identifying, classifying and escalating issues to second tier support
  • Provide excellent finance and billing support to front end users
  • Analyse user requirements and identify knowledge gaps in user skills and knowledge and provide specific training as required
  • Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team
  • Conduct system testing and co-ordinate UAT efforts for ongoing system improvements
  • Develop, modify and deliver on-going training modules specific to the needs of the business and evaluate the efficiency of those modules
  • Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports and notifications)
  • Apply internal standards to all analysis, designs and documentation
  • Provide local Financial Services support including general and trust receipting (as needed), after-hours support for time zone coverage (where applicable) and billing support for end of month
What you will need to be successful:
  • At least 5 years functional business experience, demonstrating strong working knowledge of a legal environment
  • Experience in system support and training
  • Experience in working with critical finance management systems and ERP management systems
  • Experience presenting technical information in a way that is easy to understand
  • Strong analytical and investigative skills
If you are interested in hearing more about this role, apply now!

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