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Guest Relations - Switchboard

Job Title: Guest Relations - Switchboard
Location: Sydney
Salary: $28-29 p/h
Start Date: ASAP
Reference: 3258472
Contact Name: Shana Perry
Contact Email:
Job Published: June 03, 2021 12:46

Job Description

The Opportunity
A major global financial services organisation is looking for an experienced Switchboard Associate. Working within a team environment you will be at the centre of the company and provide a professional, personal and engaging interaction for any clients and over the phone. This is a back of house role, predominantly phone based with occasional concierge cover. 

Global financial services, casual hours.
Temp to Perm opportunity
Full-time hours
$60k + super ($29ph)

The Role
  • Handle high volumes of internal / external calls
  • Ensure all client requests and enquiries are actioned and answered promptly, accurately and in a professional manner
  • Provide high standards in client service delivery via telephone and email communication
  • Ensure the switchboard database is accurate and updated as required
  • Provide coverage support as required across the Guest Relations reception desk locations as and when directed by the Guest Relations Manager
  • Assist the Guest Relations Manager/Executive with any administrative duties or project work as required.
About You
  • Strong switchboard/call centre experience
  • Strong organizational and time management skills
  • High level of attention to detail
  • Strong verbal and written communication skills
  • Excellent personal presentation
  • Experience in a corporate/hotel desirable
  • Administrative Skills – word, PowerPoint, excel and outlook are desirable
For more information about this role, please call Shana Perry on 02 9775 5902 /

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