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Helpdesk Analyst Level 1 & 2

Job Title: Helpdesk Analyst Level 1 & 2
Location: Melbourne
Reference: 2713554
Job Published: May 18, 2018 13:00

Job Description

Prestigious Global Listed organisation are looking for multiple Helpdesk Analyst's to assist with a number of projects. We are looking for an enthusiastic, eager to learn Support Technician to join a top-tier company based in Melbourne, CBD.

Helpdesk Support
  • Answer helpdesk phone line/email requests and use Helpdesk Tracking system to track all calls and emails received in accordance with the established or documented procedures.
  • On-site and remote technical 2nd level support.
  • Configure, deploy and relocate corporate desktops and laptops.
  • Install and configure standard applications.
  • Setup printers and hardware peripherals.
  • Troubleshoot hardware and software problems, resolving them in timely and efficient manner.
  • Ability to prioritize outstanding issues and manage user expectation.
  • Escalate high priority issues using established processes.
  • Undertake miscellaneous projects in addition to regular Helpdesk duties.
  • Document and maintain new application and operating system installations and configurations.
  • Document and maintain helpdesk and desk side support procedures.
  • Assist in the implementation/design of operating system images with Altiris.
  • Virus eradication.
Account Administration via Microsoft Active Directory and Office 365.
  • Perform password resets.
  • Create, modify, and delete user accounts as needed for new hires and exits.
  • Create, modify and delete firm distribution lists.
  • Create, modify and delete Air-watch accounts.
  • Create, modify and delete BES accounts.
Software Support
  • MS Office Suite of applications including but not limited to Outlook, Word, PowerPoint, & Excel
  • VPN/OWA Clients
  • Minimum 2-3 years of deskside experience in a professional environment
  • Experience interacting with, and understanding the needs of high-level executives
  • Experience supporting Microsoft operating systems for workstations. (Windows 7)
  • Experience supporting Microsoft Office 2010 and 2013 via Office 365 is a significant plus
  • Minimal travel will be required
  • Overtime will be required
  • Completion of a University degree is preferred but not required.
If you are interested and can interview tomorrow please apply now to hear more information!