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Helpdesk Analyst - Macquarie Park

Job Title: Helpdesk Analyst - Macquarie Park
Location: Sydney
Salary: Up to $65,000 Package
Reference: 2908587
Contact Name: Jessica
Contact Email:
Job Published: March 19, 2019 17:15

Job Description

The Company

A successful and growing organisation are looking for an enthusiastic Helpdesk Analyst to assist with a number of projects. We are looking for an engaging, eager to learn Support Technician to join a top-tier company based in Sydney's Macquarie Park.

Main Responsibilities
  • Answer helpdesk phone line/email requests
  • Use Helpdesk Tracking system to track all calls and emails received
  • On-site and remote technical 2nd level support.
  • Configure, deploy and relocate corporate desktops and laptops.
  • Install and configure standard applications.
  • Setup printers and hardware peripherals.
  • Troubleshoot hardware and software problems, resolving them in timely and efficient manner.
  • Ability to prioritize outstanding issues and manage user expectation.
  • Escalate high priority issues using established processes.
  • Undertake miscellaneous projects in addition to regular Helpdesk duties.
  • Document and maintain new application and operating system installations and configurations.
  • Document and maintain helpdesk and desk side support procedures.
  • Assist in the implementation/design of operating system images with Altiris.
  • Virus eradication.
Ideal Background
  • Minimum 1 year of helpdesk experience
  • Experience interacting with, and understanding the needs of high-level executives
  • Experience supporting Microsoft operating systems
  • Experience supporting Microsoft Office 2010 and 2013 via Office 365
  • Completion of a University degree is preferred but not required.
If you are interested please apply!

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