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Implementation Consultant

Job Title: Implementation Consultant
Contract Type: Permanent
Location: Sydney
Salary: $80,000 to $100,000
Reference: 2956782
Job Published: June 18, 2019 19:47

Job Description

  • Become a Subject Matter Expert (SME) on the partner configuration template.
  • Detailed scoping of system configuration to support customer requirements and contracted scope.
  • Plan platform implementation and creation of associated documentation.
  • Configuration and testing of system.
  • Customer training.
  • Plan and coordinate of release management and testing cycles with the partner.
  • Plan delivery activities to agreed budgets, timeline and scope.
  • Report on progress, risks and issues to external and internal stakeholders.
  • Manage external and internal resources to ensure planned tasks are delivered.
  • Ensure all implementation and delivery services are scoped, costs estimated and billed by Finance where applicable.
You'll have excellent skills in;
  • Gather partner/customer requirements and preparing business requirements documents that clearly communicate justification and underlying business problem/opportunity.
  • Provide input as the 'business owner' during the development and delivery cycle.
  • Test all developments against the business requirement and ensure it addresses the business need.
  • Coordinate partner/customer acceptance at the conclusion of the delivery cycle.
  • Manage customer expectations.
  • Guide the customer in development of a strategic vision of how they can gain efficiencies in total transaction management.
  • Convey technical information to non-technical customers and vice versa.
  • Advice on options, risks, costs vs. benefits, impact on other business processes and system priorities.
  • Ensure any opportunities for additional revenue streams with a customer are flagged to the relevant internal resources for qualification.
What you’ll need…
  • Bachelor’s degree in Computer Science or Information Systems,
  • Experience from a big 4 consulting firm or;
  • 1-4 years of experience at a SaaS firm, Software business, product implementation role
  • Proficient with HTML/CSS and Javascript, are a superb communicator and problem-solver, and want to work at a fast-growing tech company could be the place you’ve been dreaming about.
  • Consulting experience.
  • Autonomous and results-oriented.
  • Able to meet flexible working hours to align to international time zones.