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IT Support Officer

Job Title: IT Support Officer
Location: Sydney
Industry:
Reference: 3156040
Contact Email: sam.marshall@perigongroup.com.au
Job Published: August 11, 2020 11:46

Job Description

The purpose of IT Support officer role is to provide 1st & 2nd Level IT support to the business users during business hours.

The role is responsible for providing support through e emails, phone calls and the approved ticketing system.


Your responsibilities
  • Required to log all service requests, incidents and change requests into the approved ITSM ticketing system.
  • Required to all service requests, incidents and change requests is assigned to the appropriate team or individual ticketing queues.
  • Required to provide 1st & 2nd Level technical support for business users.
  • Required to provide support to the approved Standard Operating Environment, which includes hardware, software and mobile devices.
  • Required to meet the response and resolution Service Level Agreements of tickets according to ticket priority.
  • Responsible for performing Service Desk processes and procedures relating to Business As Usual (BAU) operations. This may include but not limited to scheduled tasks, checklists and operational maintenance tasks.
  • Responsible for deploying approved IT Assets to business users.
Apply to find out more.