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IT Support Officer

Job Title: IT Support Officer
Location: Brisbane
Reference: 3160127
Job Published: October 27, 2020 15:01

Job Description

In the role of IT Analyst, you will ensure that end-users of the organisation receive effective and timely IT support in accordance with SLAs.  Similarly, you will perform varying day-to-day operational activities in a timely manner and to a high standard and oversee regional technological infrastructure and networks as required.  Your participation in project work will be required from time to time.

Primary responsibilities:
  • Provide Levels 1 - 3 IT support - including but not limited to computers, printers, scanners, servers, network infrastrastructure and conferencing equipment, with relevant escalations when required.
  • Proactively participate in the effective use and promotion of the IT ticketing system in accordance with SLAs via effectively recording, analysing, prioritising, tracking, and actioning support cases.
  • Adhere to and promote IT-related policies, processes, and guidelines.
  • Assist in the enrolment of Corporate and Project staff onto Palladium enterprise systems.
  • Participate in controlling systems' access and security.
  • Install, configure, and maintain computers and other IT related equipment and software in accordance with the Standard Operating Environment.
  • Deploy ICT infrastructure, networks, and communication in alignment with company policies, guidelines, and standards.
  • Maintain the asset register.
  • Provide training to staff on applications, equipment, and IT-related processes.
  • Coordinate the repair and replacement of IT equipment according to pre-established maintenance or warranty contracts.
Ensure continued compliance with security, privacy, and data protection, capacity management, and disaster recovery procedures as set forth by Palladium.
  • Monitor backups and other key regional operational systems in accordance with defined schedules.
The role will report to the Systems Architect. The reporting requirements include:
  • Attendance at all weekly and/or team meetings,
  • Provision of weekly update calls to the line manager,
  • Other reporting as requested by the line manager
Experience required
  • Bachelor's degree in Computer Science, IT or equivalent.
  • More 4 years of relevant IT Experience.
  • Experience in Microsoft Windows Desktop and Server Operating Systems,
  • Experience in Microsoft Office 365
  • Experience in the administration of Microsoft SharePoint and associated services.
  • Experience in Active Directory Users & Computers,
  • Proficient in operating system imaging and application deployment tools
  • Understanding of different Network technologies including DHCP, DNS, Subnetting, Routing, etc., Experience in computer hardware,
  • Have the ability to multitask, work under pressure, take initiative, and acquire and apply technical skills as necessary,
  • Have the ability to quickly understand complex problems and devise effective solutions, Meet deadlines,
  • Excellent written, presentation and verbal communication skills,
  • Must take directions well and be a motivated self

If you have suitable background please apply to

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