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IT Support Officer (Level 1 - Microsoft)

Job Title: IT Support Officer (Level 1 - Microsoft)
Contract Type: Permanent
Location: Sydney
Reference: 3332588
Job Published: September 24, 2021 14:47

Job Description

The Role:
  • Our client is an Investment Management organisation that own a large range of companies that vary in industry, and are on the lookout for a level 1 permanent IT Support Officer, with plenty of growth opportunity in the coming years.
  • You shall work in an IT team of 7, which consists of 1 current IT Support Officer, a BA, PM, Sys Admin etc
Your Responsibilities:
  • You will be the first point of contact for a large range of companies within their portfolio for basic support tickets (8-10 per day on average)
  • You will be on the front line of their business and provide exceptional customer service and ensure timely response and resolution of any issues that pass through their support function.
About You:
  • Strong written and verbal communication skills with high-level attention to detail.
  • Customer-focused ensuring client confidence in the support team and the business.
  • Ability to work individually and as a team in a collaborative environment.
  • Be proactive and confident in finding and applying resolutions.
  • Ability to manage high-pressure situations.
  • Desire to further knowledge and experience in IT through certifications.