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IT Support/Rollout Engineer

Job Title: IT Support/Rollout Engineer
Location: Sydney
Reference: 2968077
Job Published: July 09, 2019 12:15

Job Description

Global Financial Services Organisation is looking for a Help Desk IT Rollout Engineer to work on technology migration, deployment and support to the organisation. In this role, you will be working closely with the IT Support Specialist on the Windows 10 migration project. The IT Rollout Engineer will be liaising with local and regional IT teams in finding resolutions encountered by staff on Windows 10. This role primarily comprises of migrating staff to Windows 10 in conjunction with coordinating and maintaining a high compliance rate for desktops and laptops within Australia and New Zealand by the project deadline and providing assistance within the department with IT-related tasks and other projects where necessary.

Key Responsibilities:
  • Managing onsite deliveries
  • Unboxing new equipment
  • Installing OS image
  • Installing applications via SCCM and other tools
  • Build Disk Creations for new OS version releases
  • Troubleshooting Build Issues
  • Setting up end user on the new OS
  • Troubleshooting end user issues
  • Decommissioning of old equipment
  • Manage Desktop / Laptop Security Updates / Patches where applicable
  • Manage DR site hardware compatibility and OS migration
  • Adhere to company policies and procedures
  • Organises own tasks
  • Logging and Processing Tickets into Service-Now
  • Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.
  • Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate)
Qualifications & Experience required for the role:
  • Experience with Windows 10, network, Equitrac and Active Directory.
  • More in-depth training will be provided as required.
  • Sound experience in migration projects and Help Desk/Customer service environment.
  • Higher School Certificate or Equivalent
  • Tertiary studies in the Banking / Finance Industry
  • Microsoft Office, Windows OS, Active Directory
  • Outlook and iPhone Support (Mobileiron & Blackberry Work)
  • General hardware including desktops, laptops, printers, scanners
If you're interested in hearing more about this opportunity, apply now!

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