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ITIL Service and Innovation Manager

Job Title: ITIL Service and Innovation Manager
Contract Type: Permanent
Location: Brisbane
Reference: 2672345
Contact Email:
Job Published: May 31, 2018 17:40

Job Description

ITIL Service and Innovation Manager

An exciting opportunity exists for an ITIL Service and Innovation manager to join a vibrant team in a well-established Brisbane based organisation.  As the Service and Innovation Manager you will ensure the successful provision of information technology services by supporting business objectives and operations through strategic planning, innovation , implementing services and leading specialist support professionals.

Key responsibilities for the role include:
  • Leadership in Service Delivery and strategy
  • Ensure delivery of support services is in accordance with IT Service Management best practices (ITIL).
  • Plan, implement and monitor IT support functions and activities to support the smooth operation of business activities.
  • Champion a culture of IT Service Management and a customer service focus throughout the organisation
  • Identify risk management strategies in response to identified risks.
  • Maintain and manage key contracts for services and equipment through establishing vendor management strategies and plans.
  • Establish appropriate performance indicators for the Service Desk and Change Management process to manage and improve service delivery.
  • Develop an agreed Service Management Plan for the Service Delivery strategy, with clearly identified services, activities, milestones, resources and accountabilities.
Essential experience / qualifications
  • Significant Information Technology experience with demonstrated experience in managerial positions with budget and human resource responsibility.
  • Relevant Degree qualifications and ITIL Intermediate Certification
  • Demonstrated detailed knowledge of IT Service Management principles and plan application and implementation.
  • Demonstrates a thorough knowledge of the common policy and procedural requirements for the effective operation of an IT support function
  • Proven strong management and leadership skills with high level interpersonal communication skills
  • Demonstrated understanding of current and emerging organisational, industry and market strategies
  • Demonstrated experience managing service delivery in a complex environment with multiple client business units, multiple support organisations and widely geographically distributed users.
  • Strong commercial contract management skills and experience.
  • Experience in management delivery of IT services through third parties (outsourced).
  • Experience with the implementation of ITIL.
This is a rare opportunity to take on a strong technology leadership position with a direct impact on the Brisbane community.  You will be given ownership over your business area and the direct support of the CIO.  To learn more please click apply or contact