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ITIL Service and Innovation Manager

Job Title: ITIL Service and Innovation Manager
Contract Type: Permanent
Location: Brisbane
Industry:
Reference: 2672345
Contact Email: andrew.heaton@perigongroup.com.au
Job Published: May 31, 2018 17:40

Job Description

ITIL Service and Innovation Manager

An exciting opportunity exists for an ITIL Service and Innovation manager to join a vibrant team in a well-established Brisbane based organisation.  As the Service and Innovation Manager you will ensure the successful provision of information technology services by supporting business objectives and operations through strategic planning, innovation , implementing services and leading specialist support professionals.

Key responsibilities for the role include:
  • Leadership in Service Delivery and strategy
  • Ensure delivery of support services is in accordance with IT Service Management best practices (ITIL).
  • Plan, implement and monitor IT support functions and activities to support the smooth operation of business activities.
  • Champion a culture of IT Service Management and a customer service focus throughout the organisation
  • Identify risk management strategies in response to identified risks.
  • Maintain and manage key contracts for services and equipment through establishing vendor management strategies and plans.
  • Establish appropriate performance indicators for the Service Desk and Change Management process to manage and improve service delivery.
  • Develop an agreed Service Management Plan for the Service Delivery strategy, with clearly identified services, activities, milestones, resources and accountabilities.
  
Essential experience / qualifications
  • Significant Information Technology experience with demonstrated experience in managerial positions with budget and human resource responsibility.
  • Relevant Degree qualifications and ITIL Intermediate Certification
  • Demonstrated detailed knowledge of IT Service Management principles and plan application and implementation.
  • Demonstrates a thorough knowledge of the common policy and procedural requirements for the effective operation of an IT support function
  • Proven strong management and leadership skills with high level interpersonal communication skills
  • Demonstrated understanding of current and emerging organisational, industry and market strategies
  • Demonstrated experience managing service delivery in a complex environment with multiple client business units, multiple support organisations and widely geographically distributed users.
  • Strong commercial contract management skills and experience.
  • Experience in management delivery of IT services through third parties (outsourced).
  • Experience with the implementation of ITIL.
This is a rare opportunity to take on a strong technology leadership position with a direct impact on the Brisbane community.  You will be given ownership over your business area and the direct support of the CIO.  To learn more please click apply or contact andrew.heaton@perigongroup.com.au