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Junior Service Desk Analyst

Job Title: Junior Service Desk Analyst
Location: Brisbane
Reference: 3033353
Contact Name: Reece
Job Published: November 18, 2019 15:31

Job Description

Prestigious Global Listed organisation are looking for multiple Helpdesk Analyst's to assist with a number of projects. We are looking for an enthusiastic, eager to learn Support Technician to join a top-tier company based in Brisbane, CBD.

Helpdesk Support:
  • Answer helpdesk phone line/email requests and use the Helpdesk Tracking system to track all calls and emails received in accordance with the established or documented procedures.
  • On-site and remote technical 2nd level support.
  • Configure, deploy and relocate corporate desktops and laptops.
  • Install and configure standard applications.
  • Setup printers and hardware peripherals.
  • Troubleshoot hardware and software problems, resolving them in a timely and efficient manner.
  • Ability to prioritize outstanding issues and manage user expectation.
  • Escalate high priority issues using established processes.
  • Undertake miscellaneous projects in addition to regular Helpdesk duties.
  • Document and maintain new application and operating system installations and configurations.
  • Document and maintain helpdesk and desk side support procedures.
  • MS Office Suite of applications including but not limited to Outlook, Word, PowerPoint, & Excel
  • 1-2 years of deskside experience in a professional environment
  • Experience interacting with, and understanding the needs of high-level executives
  • Experience supporting Microsoft operating systems for workstations. (Windows 7)
  • Experience supporting Microsoft Office 2013 & Office 365 
  • Completion of a University degree is preferred but not required.
If you are interested and can interview tomorrow please apply now with more information!