This role will ensure a consistent approach and experience for customers and will be the main escalation point for internal stakeholders to discuss and address the reception experience. The environment is fast paced and will require you to adapt quickly if needs change or issues arise, while still maintaining a professional and calm presentation to staff and clients.
Responsibilities include but not limited to:
- Leading, motivating and developing the team
- Ensuring staff engage with the booking system correctly and that best practice is maintained
- Take lead of ensuring the reception is managed and immaculately presented.
- Emailing of reports through CRM system.
- Ensure WH&S compliance
For more information, please call Savannah Cant on 07 3854 3806.