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Level 1/2 Service Desk Analyst

Job Title: Level 1/2 Service Desk Analyst
Location: Brisbane
Industry:
Reference: 30115478
Job Published: October 03, 2019 21:15

Job Description

A successful and growing organization is looking for an enthusiastic Helpdesk Analyst to assist with a number of projects. We are looking for an engaging, eager to learn Support Technician to join a top-tier company based in Brisbane CBD

  • Brisbane CBD
  • Friendly Environment
  • Fixed Term Contract with potential to turn it Permanent

 
Helpdesk Support
  • Answer helpdesk phone line/email requests and use the Helpdesk Tracking system to track all calls and emails received in accordance with the established or documented procedures.
  • On-site and remote technical 2nd level support.
  • Configure, deploy and relocate corporate desktops and laptops.
  • Install and configure standard applications.
  • Setup printers and hardware peripherals.
  • Troubleshoot hardware and software problems, resolving them in a timely and efficient manner.
  • Ability to prioritize outstanding issues and manage user expectation.
  • Escalate high priority issues using established processes.
  • Undertake miscellaneous projects in addition to regular Helpdesk duties.
  • Document and maintain new applications and operating system installations and configurations.
  • Document and maintain helpdesk and desk side support procedures.
Qualifications
  • Experience supporting a Microsoft based environment (Windows10, O35...)
  • Experience supporting VoIP
  • Minimum 1-2 years of deskside experience in a professional environment
  • Experience interacting with, and understanding the needs of high-level executives
  • Experience supporting Microsoft operating systems for workstations. (Windows 7)
  • Experience supporting Microsoft Office 2010 and 2013 via Office 365 is a significant plus
  • Minimal travel will be required
  • Overtime will be required
  • Completion of a University degree is preferred but not required.

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