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Level 2 Helpdesk

Job Title: Level 2 Helpdesk
Contract Type: Permanent
Location: Sydney
Reference: 3134960
Job Published: June 01, 2020 17:47

Job Description

The successful ICT Service Desk Analyst / IT Support Officers will be responsible for, but not limited to;
  • Level 2 responsibilities which include, call logging, incident resolution, service requests for the department’s representatives.
  • Complete hardware tasks and relocation, with the ability to lift and move IT devices and equipment between locations.
  • Performing asset management tasks in support of the ICT Operations team.
  • Coordinating with team members and other IT support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
The successful ICT Service Desk Analysts / IT Support Officers must have the following:
  • Demonstrated experience working as an IT Support Officer and or Service Desk Analyst support users with level 2 issues.
  • Proven ability to communicate effectively with internal staff.
  • Analytical abilities with the ability to obtain accurate conclusions and problem solve.
  • Knowledge and experience in one or more of the following: Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms.

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