Job Description
- Level 2 responsibilities which include, call logging, incident resolution, service requests for the department’s representatives.
- Complete hardware tasks and relocation, with the ability to lift and move IT devices and equipment between locations.
- Performing asset management tasks in support of the ICT Operations team.
- Coordinating with team members and other IT support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
- Demonstrated experience working as an IT Support Officer and or Service Desk Analyst support users with level 2 issues.
- Proven ability to communicate effectively with internal staff.
- Analytical abilities with the ability to obtain accurate conclusions and problem solve.
- Knowledge and experience in one or more of the following: Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms.