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Level 2 Helpdesk Support

Job Title: Level 2 Helpdesk Support
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $65,000 to $75,000
Reference: 2683384456
Job Published: August 22, 2018 16:47

Job Description

Tier 1 professional services firm are looking for a collaborative helpdesk engineer to drive quality in the business!

Looking for energetic and collaborative helpdesk analysts with a passion for great customer service!

Helpdesk Support
  • Answer helpdesk phone line/email requests and use Helpdesk Tracking system to track all calls and emails received in accordance with the established or documented procedures.
  • On-site and remote technical 2nd level support.
  • Assist the Helpdesk supervisor as needed when he is unavailable to troubleshoot enterprise Helpdesk issues; identify the root cause, etc.
  • iPhone and Blackberry support.
  • Configure, deploy and relocate corporate desktops and laptops.
  • Install and configure standard applications.
  • Setup printers and hardware peripherals.
  • Troubleshoot hardware and software problems, resolving them in timely and efficient manner.
  • Ability to prioritize outstanding issues and manage user expectation.
  • Escalate high priority issues using established processes.
  • Undertake miscellaneous projects in addition to regular Helpdesk duties.
  • Document and maintain new application and operating system installations and configurations.
  • Document and maintain helpdesk and desk side support procedures.
  • Assist in the implementation/design of operating system images with Altiris.
  • Virus eradication.
Software Support
  • MS Office Suite of applications including but not limited to Outlook, Word, PowerPoint, & Excel
  • VPN/OWA Clients
Qualifications
  • Minimum 3 years of deskside experience in a professional environment
  • Experience interacting with, and understanding the needs of high-level executives
  • Experience supporting Microsoft operating systems for workstations. (Windows 7)
  • Experience supporting Microsoft Office 2010 and 2013 via Office 365 is a significant plus
  • Completion of a University degree is preferred but not required.

If you're interested in this role and would like to hear more,  apply now for more information.

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