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Pega Business Architect

Job Title: Pega Business Architect
Location: Sydney
Industry:
Reference: 2878464
Job Published: January 25, 2019 15:31

Job Description

APAC Based Financial Services organisation looking for a Senior Business Analyst to assist with a greenfield CRM Implementation. In this role, you will be responsible for multiple CRM consolidations and a new greenfield CRM implementation. You will have worked on multiple CRM's and Implementations such as (Salesforce, SFDC, MS Dynamics, Pega, Seibel etc.)

Responsibilities:
  • Interface with the business client to understand business needs and requirements, and to help develop and maintain the business relationship
  • Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed
  • Develop business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans
  • Document business processes and workflows
  • Craft business cases to evaluate the feasibility of technology initiatives
  • Identify business and functional requirements by working with application end-users, and lead the collection, analysis, documentation, and coordination of those requirements
  • Design and execute test cases for application development and implementation projects
  • Collaborate with IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible to meet business requirements
  • Leverage rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution
  • Maintain a comprehensive chronological trail of requirements and agreements and actively contribute to the project change control process. Document and manage issues and actions
  • Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training
  • Document and manage issues and actions for IT applications and projects
  • Prepare and make presentations using MS PowerPoint and Visio to project stakeholders and management
  • Participate in the evaluation of new products or initiatives to determine the technology support required
  • Evaluate applications and IT environments, and analyze gaps between current and desired states
  • Propose recommendations based on industry best practices
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Systems, or Finance
  • Role Specific Experience: 5+ years of relevant technical and business work experience
  • Experience in defining and implementing technology solutions for a major financial institution
  • Extensive experience as a Business Analyst for a large financial institution
  • Extensive experience with implementing multiple CRM systems
  • Extensive experience with Salesforce, SFDC, MS Dynamics, PEGA, Seibel etc.
  • Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support
  • Extensive experience with various system development lifecycle methodologies and tailoring the artifacts to those methodologies
  • Experience with BPM tools like iGrafix PEGA and Cordys is a plus
  • Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices
  • Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them
  • Advanced knowledge of specific business area, process, workflows, standards, and business practices
  • Proven conceptual, analytical, and judgmental skills
  • Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders
  • Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus
  • Leadership skills and ability to work well with diverse team members, often in multiple locations
  • Ability to work with different points-of-view and lead the team to convergence, while always keeping the project objectives in sight
  • Strong presentation and facilitation skills
  • Excellent personal organization skills and the ability to take things to closure without follow-ups
Desired Skills/Abilities (not required but a plus):
  • Desirable knowledge of VBA, PL/SQL and C++ numerical programming, MS Access, Oracle, and reporting tools such as Crystal Reports
  • Knowledge of Business Intelligence tools
  • Knowledge of ITIL, service, and process management
  • A certificate such as IIBA, ITIL Foundation, etc.
  • Experience with implementing information security processes
  • Experience with an IT Governance, Risk, and Compliance (GRC) tool such as RSAM, Archer
  • Experience in project management