Experience required to be successful;
- Prior experience in Pega support / Analysis of large complex 24x7 application environments ideally in the financial services industry OR
- CSSA Certified
What you will be doing;
- Provide application support to business users through problem-solving
- Investigating and resolving technical issues related to IT application systems
- Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
- Support Pega production environments.
- Develop and Maintain Documentation related to Standard Operations Procedures
- Contribute to improving the efficiency of the Priority Response process and procedure
- Ensure that established procedures and standards are adhered to
- Provide effective support and minimize downtime to the business by liaising with developers, back end support, database administrators and vendors
- Collaborate with other team members to improve the overall performance delivered to customers
- Participate in after-hours and weekend support
- Good understanding of the capabilities of Middleware integration product stack, BPM processing and using the components appropriately for the implementation.
- Get involved & take responsibility in requirement gathering/understanding, development, debugging and maintenance of projects.
Interested in hearing more about this role apply now! firstname.lastname@example.org