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Pega Systems Analyst/Support

Job Title: Pega Systems Analyst/Support
Location: Sydney
Reference: 29639388
Contact Name: Reece
Job Published: July 03, 2019 15:16

Job Description

Prestigious Financial services organisation are looking for a Technical Pega Systems Support Analyst to join their Business Applications team. In this role, you will be working in a highly motivated team that works on the latest Pega platform. You will have exposure to the CRM & Mobile(Android/IOS) Pega applications and interfaces both on-prem and cloud. This includes diagnosis, resolution, root cause analysis of issues and identifies and document problem workarounds. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability.

What you will be doing;
  • Provide application support to business users through problem-solving 
  • Investigating and resolving technical issues related to IT application systems
  • Develop and Maintain Documentation related to Standard Operations Procedures
  • Contribute to improving the efficiency of the Priority Response process and procedure
  • Ensure that established procedures and standards are adhered to 
  • Provide effective support and minimize downtime to the business by liaising with developers, back end support, database administrators and vendors
  • Collaborate with other team members to improve the overall performance delivered to customers
  • Good understanding of the capabilities of Middleware integration product stack, BPM processing and using the components appropriately for the implementation
  • Get involved & take responsibility in requirement gathering/understanding, development, debugging and maintenance of projects
Experience required to be successful; 
  • Proficiency in IAC implementation concepts (including but not limited to):
  • Strong implementation knowledge of Case Management (including Dependency)
  • Hands-on expertise in configuring Pega UI with Branding
  • Proficiency in integration concepts (including but not limited to):
    • PRPC with JMS and REST
    • Inbound email service design and configuration
    • PRPC asynchronous integration models
    • Integration Error Handling and debugging
    • Distributed transactions
    • XML for Data mapping;
  • Proficiency in Pega Architecture concepts (including but not limited to):
    • Evaluating class structures for future enhancements
    • Rule Assembly and Execution
    • Pega Caches
  • Prior experience in Pega support / Analysis of large complex 24x7 application environments ideally in the financial services industry
  • Strong experience with PEGA application technical support
  • Pega CSA or CSSA version 7 certification preferred.
Interested in hearing more about this role apply now!