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Pega Systems Analyst/Support

Job Title: Pega Systems Analyst/Support
Location: Sydney
Reference: 3112771
Job Published: March 04, 2020 14:16

Job Description

Prestigious Financial services organisation are looking for a Technical Pega Support Analyst to join their Business Applications team!
Bullet Points
  • Growing Pega team in large Financial Services business
  • Immediate Start 6-month rolling Contract to Perm!
  • Sydney, CBD - Multiple Opportunities

What you will be doing;
  • Provide application support to business users through problem-solving 
  • Investigating and resolving technical issues related to IT application systems
  • Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
  • Support Pega production environments.
  • Develop and Maintain Documentation related to Standard Operations Procedures
  • Contribute to improving the efficiency of the Priority Response process and procedure 
  • Ensure that established procedures and standards are adhered to 
  • Provide effective support and minimize downtime to the business by liaising with developers, back end support, database administrators and vendors
  • Collaborate with other team members to improve the overall performance delivered to customers
  • Participate in after-hours and weekend support
  • Good understanding of the capabilities of Middleware integration product stack, BPM processing and using the components appropriately for the implementation.
  • Get involved & take responsibility in requirement gathering/understanding, development, debugging and maintenance of projects.
Experience required to be successful;
  • Prior experience in Pega support / Analysis of large complex 24x7 application environments ideally in the financial services industry
  • Experience with IT Service management within ITSM / ITIL framework
  • Strong experience with PEGA application technical support
  • Pega CSA or CSSA version 7 certification preferred.
  • Experience in working on multiple operating systems (Windows, Unix)
  • Experience on Database design and development of SQL Queries in ANSI standard OR any of the RDMS.
  • Experience with development & deployment tools such as Maven, Jenkins and Ant scripts.
  • Must have experience with issue tracking tools JIRA and Service Now.
  • Must have knowledge of version control tools like SVN/CVS.
  • Experience with ESB architecture and web application troubleshooting
  • Ability to work on new and emerging technologies as required by Link Group Business.
  • Sound knowledge of MS Office Products
Interested in hearing more about this role apply now!

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